System Upgrade: What You Need to Know
We’re excited to be moving to a brand-new Practice Management System, which will help us serve you more efficiently in the long run. To make this transition as smooth as possible, please take note of the following important dates and changes:
1. Reduced Appointment Capacity
When: Wednesday 11th & Thursday 12th June 2025
What’s happening:
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Our team will be in training on the new system.
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We will be offering fewer appointment slots on these days.
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If your matter is not urgent, please consider booking outside these dates.
2. Early Closure for System Upgrade
When: Friday 13th June 2025 at 12:00 pm
Why: Final software installation and data migration.
Accessing care:
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Practice Plus (online consultations, 7 days a week)
Visit: www.practiceplus.nz -
Pegasus Health 24 Hour Surgery (urgent care, 24/7)
401 Madras Street, Christchurch 03 365 7777 -
Healthline (free health advice, 24/7) 0800 611 116
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Emergency – dial 111 immediately
3. Later Start on Launch Day
When: Monday 16th June 2025
Opening time: First appointments from 9:00 am (later than usual)
Why: Our team will be completing the final switchover and getting familiar with the new system.
4. What to Expect on and After 16th June
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Appointments may take a little longer than usual as our staff learn the new workflows.
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All existing online services (appointment booking, prescription requests, medical records) will be available via our upgraded portal—details for access will be emailed to you in advance.
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Normal operating hours resume from Tuesday 17th June.
5. Thank You for Your Support
We understand that these changes may cause temporary inconvenience. Your patience and understanding during this upgrade are greatly appreciated. We’re confident that our new system will allow us to provide you with faster, more reliable care in the weeks and years ahead.
If you have any questions about these changes, please don’t hesitate to contact us.
Burwood Health is located opposite Ōruapaeroa (Travis Wetlands) on Mairehau Road and was opened in 2019 to the local community.
Over the past five years, the practice has continued to grow to meet the health needs of the area.
The practice offers a range of services, including:
- Childhood Immunisations
- Adult Immunisations
- Women’s Health Procedures
- Travel Vaccinations
- Diabetes Care
- Procedures and more
Burwood Health currently holds both Foundation Standards and Cornerstone Accreditation, allowing us to be a teaching practice. We now have a GPEP1 Registrar as a part of our team.
Burwood Health also has available a Health Improvement Practitioner and Health Coach to assist patients gain the knowledge and skills to help with a range of health and wellbeing concerns.
The practice is currently offering enrolments to patients who meet the criteria. Please visit our New Patient Information page to find out more about enrolment criteria and doctors who are accepting new enrolments.
Burwood Health is a place of care and accepts people of all backgrounds, whilst ensuring a safe environment for consultations and support.
WE’RE HERE FOR YOUR SUPPORT – SO PLEASE BE KIND
Our team is dedicated to ensuring you receive the care you need.
While we are unable to connect you directly with a doctor, our reception team will provide you with all available options to ensure your concerns—and those of your whānau—are triaged by our clinical team.
Our experienced nurses can assess your needs and help expedite your care where appropriate. Both our clinical and non-clinical staff are here to support you, and we kindly ask for your patience and respect.
Thank you for your understanding and cooperation.
COMMUNICATING WITH THE PRACTICE
Since the pandemic, the way patients access medical services has changed.
Burwood Health has seen an increase in the number of phone calls that our team receive on a daily basis, however, phone calls are not the only way to communicate with the practice.
There are several ways you can communicate with the practice:
Email:
For non-urgent requests, except for booking or cancelling appointments, patients can email our team on reception@burwoodhealth.co.nz. Please allow up to 3 business days for a response.
Patient Portal:
Burwood Health utilizes Manage My Health as our patient portal, giving patients access to book appointments, request repeat prescriptions and review test results from their cell phone or home computer. If you are not currently registered for Manage My Health email our team or complete an application via this link
Request for Repeat Prescriptions – via our website
Alternatively, if you are requesting a repeat prescription, you can also do this via the website link here
AFTER HOURS APPOINTMENTS
These services are available for people who need medical attention when their regular healthcare providers are unavailable, such as in the evening, on weekends, or during holidays.
There are a number of options available to patients including:
Pegasus 24 Hour
401 Madras Street, Christchurch Central City
Ph: 03 365 7777
Web: https://www.pegasus.health.nz/24-hour-surgery
Practice Plus
Virtual Telehealth Consultations with a Clinical Professional
Ph: 0800 7722 7587
Healthline
Ph: 0800 611 116
