The COVID-19 Pandemic has changed the way we operate, and it is important that you understand how these changes could affect your appointment.

APPOINTMENTS:

Appointments at Burwood Health are still available via:

  • Face-to-Face (this can include a carpark consultation if you are exhibiting any signs of COVID-19 or a respiratory illness)
  • Telephone
  • Video Consultation

Our team are continuously improving the services that we offer, however, during this time, we ask that you please be patient as we attend a higher demand of appointment requests.

 

ARRIVING FOR YOUR APPOINTMENT:

When you arrive for your appointment, please remain in your vehicle and call our reception team on 03 383 0219.  We will continue to ask our screening questions for the health and safety of our staff, patients and other visitors within the medical center.  We will also ask your vehicle registration number, this is to assist our clinical team in finding you when it is time for your appointment.

While waiting in our carpark, please ensure that your phone is nearby in case one of our team call, and be looking out for the doctor or nurse when they come to find you.

MASKS ARE ESSENTIAL:

It is a requirement of entry to Burwood Health that all staff and patients (including children) wear a mask.

If you, or anyone you are attending an appointment with, are unable to wear a mask, we ask that you please return to your vehicle and call our reception staff on 03 383 0219 to advise you have arrived.

We will notify you when you are ready to be seen.

 

SOCIAL DISTANCING:

Burwood Health is continuing to ensure the ongoing safety of patients and their families as well as our staff.  We are ensuring social distancing rules are adhered to for patients when they are inside the practice.

As per Government guidelines, each person (unless they are together for an appointment) must ensure 1 to 1.5m distancing from other patients in the waiting area.

Unfortunately, in some instances the practice is unable to implement the social distancing requirements and you may be asked to please wait in your car.

We apologize for this inconvenience, however, we are trying to keep everyone safe.

 

PAYMENT FOR YOUR APPOINTMENT:

If your appointment was a telephone or video consultation, or you were seen by our clinical team in the carpark and you need to pay, our reception team will be in contact.  We will text or email your account with payment details to you so you do not need to come in to the practice.

If you have been seen in the carpark, please do not enter the building to pay for your appointment.  If you are unable to make payment online, please advise our reception team and we will discuss other payment options with you.

We appreciate your understanding.

 


 

COVID-19 RAPID ANTIGEN TESTS & PCR TESTS:

If you are unwell with COVID-19 symptoms, you will be triaged for an appointment by one of our clinical team.

To assist in determining if you have COVID-19, you will be offered a Rapid Antigen Test.  Currently, we are not offering PCR tests, unless indicated by your doctor or treating clinical team member.


 

COVID-19 ISOLATION REQUIREMENTS:

If you have tested positive to COVID-19, or are a household contact and isolating, we are here to support you.

POSITIVE COVID-19 PATIENTS:

If you have tested positive to COVID-19 from a Rapid Antigen Test it is important that you record your result on your My Covid Record or by calling  0800 222 478 (and choose option 3).

After your result is recorded, you will receive a text or phone call from one of our staff with important information about your 7-day isolation period.

IF YOU BECOME UNWELL DURING YOUR ISOLATION IT IS IMPORTANT YOU CONTACT ONE OF THE FOLLOWING:

  • Burwood Health – 03 383 0219 (between 8am and 5pm, Monday to Friday)
  • Healthline – 0800 611 116 (available 24 hours)
  • Ambulance – 111

You may leave isolation after 7 days, as long as you have no continuing symptoms.

If you symptoms continue past 7 days, you must remain in isolation until 24 hours AFTER your symptoms have cleared.

HOUSEHOLD CONTACTS:

If you are a household contact of a positive case, you must remain in isolation for 7 days.

You are required to complete a Rapid Antigen Test on Day 3 and Day 7, or sooner if you become unwell with symptoms.

 

If you require any further information or would like to speak to one of our team, please call the practice on 03 383 0219.